These Terms & Conditions govern your use of the Sky99 platform. Please read them carefully before registering an account or placing any bet. By accessing Sky99, you agree to be bound by the provisions set out below.
The sections below summarise some of the most important points in these Terms. They do not replace the full text — please read everything carefully.
You must be at least 21 years of age to register and use Sky99. Age verification via KYC is mandatory before any withdrawal. Underage access is strictly prohibited.
Each individual may hold only one Sky99 account. Duplicate accounts will be suspended and any balances may be forfeited. This rule applies per household and per device.
All bonuses are subject to specified wagering requirements before withdrawal is permitted. Bonus terms — including multiplier, eligible games, and expiry period — are stated at the point of offer.
You are solely responsible for maintaining the confidentiality of your login credentials. Sky99 will never ask for your password via email, chat, or telephone.
All account balances, deposits, withdrawals, bonuses, and bets on Sky99 are denominated in Malaysian Ringgit (MYR). Cryptocurrency deposits are converted to MYR at the prevailing rate at the time of receipt.
Sky99 reserves the right to suspend or permanently close any account found to be in breach of these Terms, including but not limited to fraud, chargebacks, or exploitation of system errors.
Welcome to Sky99. These Terms and Conditions ("Terms") constitute a legally binding agreement between you ("the User", "you", "your") and Sky99 ("the Platform", "we", "us", "our") governing your access to and use of the Sky99 website located at https://sky99.buzz, including all associated services, games, betting markets, promotions, and customer support channels (collectively, the "Services").
Sky99 is an English-language online casino and sports betting platform operated exclusively for the Malaysian market. Our platform supports Malaysian Ringgit (MYR) as the primary operating currency and integrates the major Malaysian payment channels including Touch'n Go eWallet, Boost, GrabPay, DuitNow, FPX, Maybank, CIMB, Public Bank, and Hong Leong Bank.
By accessing, registering for, or using any part of the Sky99 Services, you confirm that you have read, understood, and irevocably agreed to be bound by these Terms in their entirety. If you do not agree with any provision of these Terms, you must immediately discontinue use of the Platform. Your continued use of Sky99 following any update to these Terms shall constitute your acceptance of the revised Terms.
For the purposes of these Terms, the following terms shall carry the meanings ascribed to them below unless the context otherwise requires:
| Term | Meaning |
|---|---|
| "Account" | A registered user account on the Sky99 platform, created following successful completion of the registration process. |
| "Balance" | The total funds held in a User's Sky99 Account, denominated in Malaysian Ringgit (MYR), including real money and any applicable bonus funds. |
| "Bonus Funds" | Any promotional credits, match bonuses, freets, or cashback amounts credited to an Account pursuant to a Sky99 promotion. |
| "KYC" | Know Your Customer — the identity and address verification process required by Sky99 prior to authorising withdrawals or elevated transaction limits. |
| "Wagering Requirement" | The total amount a User must stake before Bonus Funds or associated winnings may be converted into withdrawable real money. |
| "RTP" | Return to Player — the theoretical percentage of staked funds returned to players over a statistically significant number of game rounds. |
| "Services" | All products, features, games, betting markets, payment processing, promotions, and support services offered by Sky99 via the Platform. |
| "Platform" | The Sky99 website at https://sky99.buzz and any associated mobile-optimised or application interface. |
To register for and use a Sky99 Account, you must satisfy each of the following eligibility criteria at all times:
Sky99 reserves the right to request supporting documentation at any time to confirm that a User continues to meet the eligibility criteria above. Failure to provide such documentation within the stipulated period may result in Account suspension or closure.
Each individual may hold only one (1) Account on Sky99. Multiple accounts held by the same person, household, shared IP address, or device are prohibited. Where duplicate accounts are identified, Sky99 reserves the right to merge, suspend, or permanently close such accounts and forfeit any associated balances.
During registration, you are required to provide accurate and complete personal information, including your full legal name, date of birth, residential address, email address, and contact telephone number. You undertake to keep this information current and accurate at all times. Providing false or misleading information at registration constitutes a material breach of these Terms.
Prior to authorising any withdrawal, Sky99 will require you to complete our KYC (Know Your Customer) verification process. You will be required to submit:
KYC review is typically completed within 24 to 48 business hours of document submission. Sky99 reserves the right to request additional documentation at any time. Accounts pending KYC verification may have withdrawal functionality temporarily suspended.
Sky99 accepts deposits exclusively from payment methods registered in the User's own name. Third-party deposits are strictly prohibited. Attempts to deposit funds from an account belonging to another person — whether with or without that person's consent — constitute a breach of these Terms and may result in Account closure.
Sky99 currently supports the following payment channels for deposits. All deposits are processed in Malaysian Ringgit (MYR):
Sky99 processes withdrawal requests to the same payment method used for the most recent deposit, where technically feasible, as primary anti-moneylaundering control measure. Withdrawals to third-party accounts are not permitted under any circumstances.
Sky99 offers a range of promotional bonuses including welcome bonuses, reload bonuses, cashback offers, VIP rewards, and referral incentives. Each promotion is governed by its specific terms, which are published at the point of offer and should be read in conjunction with these general Terms.
All games offered on the Sky99 platform use independently audited certified Random Number Generator (RNG) technology to ensure fair and unpredictable outcomes. Published RTP figures are theoretical long-term averages and do not guarantee specific results individual sessions.
Sky99's sportsbook covers a wide range of markets including Liga Super Malaysia, English Premier League (EPL), AFC Champions League, UFC, badminton, and esports. The following general rules apply to sports betting:
The following conduct is strictly prohibited on the Sky99 platform. Engaging in any of the activities below constitutes a material breach of these Terms and may result in immediate Account suspension, permanent closure, forfeiture of funds, and/or referal to the relevant authorities:
Sky99 reserves the right to suspend, restrict, or permanently close any Account at its sole discretion, including but not limited to the following circumstances:
Where an Account is closed due to a breach of these Terms, Sky99 reserves the right to forfeit all Account balances, including real money funds, Bonus Funds, and any pending withdrawal amounts. Where an Account is closed for reasons not related to User misconduct — for example, at the User's own request — any verified real money balance will be returned to the User via the applicable payment method following completion of any outstanding KYC requirements.
Users wishing to close their Account voluntarily should contact Sky99 Customer Support via live chat or email. Requests will be processed within two (2) business days. Any remaining verified real money balance will be refunded to the original deposit method.
Sky99 is committed to promoting responsible gambling and providing tools that help players maintain control over their gaming activity. The following responsible gambling features are available to all verified Users:
Sky99 strictly enforces its21+ age requirement and conducts periodic re-verification to safeguard against underage access. Players who believe they may have a gambling problem are encouraged to make use of the above tools and seek guidance from professional support organisations. Further detail is available on our Responsible Gambling page.
All content on the Sky99 Platform — including but not limited to text, graphics, logos, game assets, software, audio, video, and interface design — is the exclusive property of Sky99 or its licensed content providers and is protected by applicable intellectual property laws.
Users are granted a limited, non-exclusive, non-transferable, revocable licence to access and use the Platform solely for personal, non-commercial entertainment purposes. This licence does not include the right to:
Any unauthorised use of Sky99's intellectual property may result in Account termination and may give rise to legal action.
To the maximum extent permitted by applicable law, Sky99 shall not be liable to any User for any indirect, incidental, consequential, special, exemplary, or punitive damages of any nature arising from or related to use of the Platform, including but not limited to:
In any event, Sky99's aggregate liability to any User in respect of any claim arising under these Terms shall not exceed the total verified real money balance held in that User's Account at the time the claim arises.
Sky99 collects, processes, and stores personal data in accordance with its Privacy Policy, which forms an integral part of these Terms and is incorporated herein by reference. By accepting these Terms, you also acknowledge that you have reviewed the Sky99 Privacy Policy.
In summary, Sky99 collects personal data that is necessary to operate your Account, process transactions, conduct identity verification, comply with applicable regulatory obligations, and deliver customer support. Sky99 does not sell personal data to third parties for marketing purposes.
All personal data is processed and stored with appropriate technical and organisational security measures. You have the right to access, correct, or request deletion of your personal data, subject to applicable regulatory retention requirements. To exercise these rights, contact Sky99 Customer Support.
Sky99 reserves the right to amend, update, or replace these Terms at any time. Where material changes are made, Sky99 will endeavour to provide reasonable notice to registered Users via email or an in-platform notification prior to the changes taking effect.
The "Last updated" date at the top of this page reflects the date on which the most recent revision was published. It is the User's responsibility to review these Terms periodically. Continued use of the Platform following the publication of updated Terms constitutes acceptance of the revised Terms.
Where a User does not agree with any amendment to these Terms, they should immediately cease using the Platform and contact Customer Support to request Account closure.
These Terms shall be governed by and construed in accordance with applicable international online gaming laws and regulations. Sky99 operates as an English-language platform serving the Malaysian market and endeavours to comply with all applicable legal requirements in the jurisdictions in which it operates.
In the event of a dispute between a User and Sky99 arising from or relating to these Terms or the use of the Platform, the parties shall first attempt to resolve the dispute through good-faith negotiation. Users may submit a formal complaint to Sky99 Customer Support in writing, and Sky99 undertakes to respond to formal complaints within five (5) business days.
Where a dispute cannot be resolved through negotiation, the parties may agree to submit the dispute to binding arbitration. Sky99 reserves the right to elect arbitration in preference to court proceedings at its discretion.
If you have any questions, concerns, or complaints regarding these Terms & Conditions, please contact the Sky99 Customer Support team using the following channels:
Formal complaints should be submitted in writing to the email address above, marked clearly as "Formal Complaint — [Your Account Username]". Sky99 undertakes to acknowledge all formal complaints within 24 hours and provide a substantive response within five (5) business days.
Our support team is available24/7 to clarify anything in these Terms & Conditions. Alternatively, explore our FAQ for quick answers to common questions.
For players aged 21 and above only. Please also review our Privacy Policy and Responsible Gambling pages.